Резюме: Logistics specialist (Дніпро)

Досвід роботи

<p><strong>Curriculum vitae </strong> </p>
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<p><strong>Personal information</strong> </p>
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<p><strong>Name: Davy Cappelle</strong></p>
<p><strong>Address</strong> : <br /><br /><br /></p>
<p><strong>Date of birth</strong> : 25/09/1988 </p>
<p><strong>Place of birth</strong> : Kortrijk </p>
<p><strong>Nationality</strong> : Belgian </p>
<p><strong>Marital status</strong> : Unmarried </p>
<p><strong>Sex: </strong> Male </p>
<p> <strong>Personal goals</strong> </p>
<p> <br />I am a highly ambitious, result focused and self-motivated person who enjoys a challenge and achieving personal goals. My present career aim is to develop my skills and achieve a more responsible position in a challenging environment.</p>
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<p><strong>Education</strong> </p>
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<p><strong>2004-2007</strong> : </p>
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<p>Syntra West (Asse) <br />Mechanic - repairman (indenture)</p>
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<p><strong>2000-2004</strong> : <br />Vocational / secondary Education MMI– <br />Parnas (Groot-Bijgaarden)</p>
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<p><strong>Professional Experience</strong> </p>
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<p>Experience: </p>
<p><strong>Senior logistics Scheduler and Freight Analyst </strong> </p>
<p><strong>Shell Krakow Poland </strong> <br /><strong>11/01/202</strong> 0- Current </p>
<ul><li>Respond to customers promptly in a professional and courteous manner. </li><li>Handle orders and nominations through various channels. </li><li>Liaise with the transporters, Plants and Product schedulers to ensure that the requested product and </li></ul><p>transport is available, Can be safely executed and to promptly solve problems. </p>
<ul><li>Monitor, manage and communicate ETA issues and delivery delays. </li><li>Resolve customer care inquiries including urgent order, changes, complaints, disputes. </li><li>Ensure an accurate daily close by managing all relevant error logs to ensure that no orders or invoices are block and stocks are reconciled. </li><li>Manage &amp; control carrier invoices (quantity control, price, extra costs, signing of delivery vouchers) and maintain correct SAP records for tariffs and other related data. </li><li>Provide analysis of carrier and plant performance vs contract and plan highlighting gaps and opportunities which you co-work with products schedulers, with a focus on continuous improvement. </li></ul><ul><li>Being SAP super user and process and systems expert for SD, PGS, FSB and plant interfaces. </li><li>Lead specialties operations community Continuous Improvement projects. </li></ul><p><strong>Customer Care Global Commercial B2B and Global Key account Customer Operations</strong> Specialist</p>
<p><strong>Shell</strong> Krakow Poland</p>
<p><strong>01</strong> /12/2018 - 01/10/2020</p>
<ul><li>Place, amend and orders, liaising with other service partners in LSC, OTD &amp; credit as required. Apply the appropriate freight charges and surcharges as required.</li><li>Manage delivery status - take ownership of delivery status inquiries and trouble-shooting; proactively tracking and Business partners as required.</li><li>Delivery schedule support service - proactively call out to customer, to manage delivery issues. </li></ul><ul><li>Schedule standard and non-standard orders (packed products). </li><li>Process returned product. </li><li>Manage customer complaints feedback and compliments. Liase with resolution owners, and other service partners as required. Close the loop with the customers. </li><li>Support and proactively encourage touchless uptake and utilization </li></ul><p><strong>Customer Operations specialist Order to Cash</strong> <br /><strong>Shell Krakow Poland</strong> </p>
<p><strong>04/12/2017 – </strong>30/11/2018 </p>
<ul><li>Be the first point of contact for Customers </li></ul><ul><li>Resolve Customer requests received via all mediums (phone, email, fax) according to agreed service levels and service standards </li><li>Provide assistance to customers in self-service mediums and assist customer to complete transactions </li><li>Record and follow up all customer contacts in customer facing systems </li><li>Liaising between customers and supply chain departments in coordination of delivery process </li><li>Proactively communicating to customers order and delivery status and any changes in the confirmed and promised delivery dates, agreeing changes or cancelling the sales order </li></ul><ul><li>Supporting in the resolution of delivery queries </li><li>?Have an impact on relations with the business customers? </li></ul><p> <br /><strong>IT </strong>Analyst <br /><strong>HCL Technologies Krakow Poland</strong> </p>
<p><strong>25/01/2016 – </strong>28/11/2018 </p>
<ul><li>First line IT Analyst for Dutch and English for around 44.000 users; </li><li>Handling advanced troubleshooting via Phone, Mail, chat and Service Now Ticketing system; </li><li>Leading bridge calls for a timely solution and minimizing its business impact. </li><li>Being responsible for the installation and replacement of software </li></ul><p><strong>29/03/2015 – 28/12/2015 : Transwest Oostkamp Belgium <br /></strong></p>
<p><strong>25/11/2013 – 12/03/2015: Wim Bosman Ostend Belgium <br /></strong></p>
<p><strong>17/05/2009 – 05/11/2013: Slabinck Bruges Belgium <br /></strong></p>
<p><strong>25/11/2008 – 05/06/2009: De lijn Ostend Belgium <br />31/07/2007 – 31/07/2008: De Grande Cars Bruges Belgium </strong><br /><br /></p>
<p>Internships: <br /><br />01/09/2006 - 30/06/2007: De Grande Cars (Bruges Belgium) </p>
<p> <br />01/09/2004 - 30/06/2006: Garage Paul De Smet (Zellik Belgium) <br /></p>
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<p><strong>Skills</strong> </p>
<p> <br />Languages: </p>
<p><strong>Dutch:</strong> Native </p>
<p><strong>French:</strong> Average </p>
<p><strong>English:</strong> Fluent </p>
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<p>Computer skills: </p>
<p>Working experience with MS Office (Word, Excel &amp; Outlook): intermediate <br />Windows NT, 2000, XP, Vista 7,8,10: intermediate </p>
<p>Microsoft Lync/Skype for Business: intermediate <br />Systems, Applications and Products: intermediate <br /><br />Personal skills: </p>
<p>Customer friendliness, eager to learn, stress resistant, problem solving skills, strong customer service skills, excellent telephone manner, excellent speaking, excellent pronunciation, excellent writing, punctuality and timekeeping, good organization, team player </p>
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<p><strong>Hobby's</strong> </p>
<p>Travel, team or individual sports, cooking or backing, reading. </p>